FAQ


What services are provided? Medical and Dental Services are available at selected locations. Click Here to see our Locations page for clarification.

Do I have to have an appointment to be seen?
Yes. You must make an appointment in order to be seen in both the medical and dental offices. Patients who do not make an appointment will not be seen. Missing an appointment or arriving late for a scheduled appointment may limit your ability to receive care.

I don’t have health insurance but I need to see a doctor or dentist. Will you see me? Yes. Appointments may be available to anyone, regardless of the ability to pay. You must make an appointment to be seen. Appointments are based upon provider availability.

I have health insurance and I need to make an appointment. Will you see me? Yes. While it is true that our primary purpose is to provide primary and preventive healthcare to those with limited means, appointments may be available to anyone. You must make an appointment to be seen. Appointments are based upon provider availability.

How do I make an appointment? Please call the clinic nearest you for an appointment: Klamath Open Door dental office (541/880-2090) or medical office (541/851-8110); Chiloquin Open Door (541/783-2292); or Sprague Valley Open Door (541/880-2068 or 541/353-2393).

Do I have to pay for my visit? Yes. You or your health insurance carrier will be billed for all services provided and you must pay for your portion of those services.

Can you help me to pay my medical or dental bill? Yes. You may be eligible for our sliding fee discount, depending on your family size and proof of income.

What will happen if I don’t pay my bill? Failure to pay your bill or to keep your appointment may interfere with your ability to receive care. Your account may be referred to a collections agency if you fail to make timely payment.

I don’t understand my bill. Who can explain it to me? Our billing staff is happy to help explain your statement. You may call 880-2028 (dental billing) or 880-2054 (medical billing).

What do I do if I am sick and the clinic is closed? A nurse triage specialist can be reached whenever our clinics is closed simply by dialing the regular office phone number.

Can you help me with prescription medication and refills? Please call your pharmacy first for all prescription requests. If you call us directly, you will be instructed to call your pharmacy. Please allow up to 3 business days to complete any refill requests. Prescription medication assistance for those with limited or no prescription medication insurance is available.

Where are your clinics? Can I go to any of them? For your convenience, we have three clinics in Klamath County: Klamath Open Door, Klamath Falls; Chiloquin Open Door, Chiloquin; and Sprague Valley Open Door, Bly. Please call the clinic nearest to you for an appointment: Klamath Open Door dental office (541/880-2090) or medical office (541/851-8110); Chiloquin Open Door (541/783-2292); or Sprague Valley Open Door (541/880-2068 or 541/353-2393).